These are our terms and conditions for the use of our website moneyvart-ceramics.sumupstore.com and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that Moneyvart Ceramics may at any time make changes to or remove part of this website without any liability to customers for such changes. Moneyvart Ceramics reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:-
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an order
As a customer, you are free to cancel an order within 48 hours (excluding workshops) and will be refunded the amount of your order to the account the order originally was paid from.
Acceptance of an order
When an order is placed you will get an order confirmation sent to the email address you provided during checkout, containing information about order content, prices.
Delivery
You as a buyer are free to choose from mentioned and at the time relevant delivery option(s). Moneyvart Ceramics assumes no responsibility for damages during transport or damages caused from any delays beyond its control.
Returns Policy
Moneyvart Ceramics accepts returns within 14 days if products are not used, changed, washed or otherwise manipulated. Products need to be returned in original packaging. No products may be returned to Moneyvart Ceramics without the prior written consent of Moneyvart Ceramics and are returned at the expense of the sender (unless faulty).
Aftercare
All of my pottery is fired at high temperatures to ensure durability. However, the items are still delicate in nature and will break with great impact or carelessness. Some of my works may be finer than more industrious wares. Please keep this in mind while using and cleaning them.
Handle with Care
Treat your handmade pottery with the same care you would offer any cherished possession. Avoid dropping or banging the item against hard surfaces, as it may result in chips, cracks, or breakage.
First Use
Wash all pottery items before use.
Hand washing is preferable
Hand wash your pottery with mild soap and warm water. Avoid abrasive scrubbers or harsh dish washing detergents, as they may damage the glaze and intricate details. Hand washing helps maintain the delicate nature of the piece and ensures its longevity.
Dishwasher Safe
Your pottery is dishwasher safe up between 30-50 degrees celcius (as tested by our dishwasher daily). Please take care of your mug while loading and unloading it in the dishwasher. Once again, do not use harsh or abrasive soaps or chemicals for cleaning. Some items with more complex shapes such as vases, are not suitable for the dishwasher.
Thermal Shock
Sudden shifts in temperature can lead to thermal shock, causing cracks or breakage. Never transfer a piece directly from the refrigerator to a hot oven or vice versa. Allow the pottery to reach room temperature before exposing it to extreme temperature changes.
Do not put in the Microwave
With thermal shock and the delicate nature of the pottery, your pottery is not suitable for microwave use. Glazes contain metallic elements that are not suitable for microwaves.
Liquids and Staining
Some pottery items may be porous, making them susceptible to staining. Be cautious with liquids such as coffee or strongly colored substances. Wash promptly after use to prevent staining.
Mugs
With all of the mentioned above, take extra care when it comes to using your mug for the first time. After washing (bring to a steady room temperature), test the mug with boiling water before use. All mugs are tested before they are sold, however hairline cracks may have developed if the items were not handled with care in transit.
Always take extra caution with hot substances inside your mug. Pottery is a natural conductor and will retain the heat from the hot beverages.
Workshops
All payments should be made in full at the time of booking. We can not confirm your place until we receive full payment.
We reserve the right to cancel or change the date of a course where necessary or it is impractical for a course to run. By booking on any of our courses, workshops or single sessions you agree to abide by our Terms & Conditions. We reserve the right to make amendments to the class tutor or content without notice. It is your responsibility to inform us in advance of any allergies or special requirements.
Workshop participants will receive instructions and guidance on the process of making their ceramic piece and we will handle your work with due care. However, by the very nature of ceramics, especially within a learning scenario, there is always a risk of technical failure, occasional technical errors and breakages for which we cannot be held in any way responsible.
Gift Vouchers
Refunds are not available on gift voucher purchases nor can these be exchanged for cash. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to discuss an alternative.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.